One of the few games I play and spend a lot of money on. This "free" game does lead many people to spend enormous amount of time and money playing this game. Nexon is by far the worst company that handled the game "Maple Story" by Wizet. The main issues why I think Nexon is such a horrible company is that the Security and Customer Service are both terrible.
Nexon cares about money, like all companies. Like people, they would do the least amount of work for the most amount of pay. Hackers basically rule the whole game, duplicating items, disconnecting players, crashing the game servers and even hacking Nexon's database that lead to many accounts being compromised. Hackers, hacking publicly without being scared of a ban by the Game Masters. Even hacks that prevent users from reporting these hackers. Nexon even placed a limit of 1 a day. These are just the tip of the iceberg. There are bugs and exploits easily found by even non hacking players.
Nexon hides crashes that occurs with less, ignoring the cry of the minority. Sure this thing is business and possibly a good decision, but this brings Nexon's customer service down. Tickets are used to report problems each player is having and all these tickets takes at least a month to get a reply from.
Nexon often takes the easy-fix that often leads to many players unsatisfied. Rollbacks, deletion of items, redo'ing events and such.Nexon cares about money. If you pay for Nexon Cards and play any of their games, dont expect to be helped by Nexon all the time. If you are unlucky, you will end up being the minority that Nexon wont even spend a second looking at.
No comments:
Post a Comment